Refund Policy

PST Repair is committed to transparent, fair service. This policy outlines how we handle situations where a customer has a concern about work performed at our shop.

1. Our Commitment to Quality

Every service performed at PST Repair is done with care and to the standard expected of a professional automotive repair facility. We use quality parts, follow manufacturer specifications where applicable, and stand behind our work. If something isn't right, we want to know about it and address it promptly.

2. Service Redo Policy

If a service performed by PST Repair fails to meet the agreed scope or if the same issue recurs within a reasonable timeframe as a direct result of our work, we will re-evaluate the vehicle at no charge. If the issue is determined to be related to the original service, we will address it at no additional cost to the customer.

Timeframes for redo eligibility vary by service type and will be discussed at the time of service or upon request.

3. Parts and Labour

Parts supplied and installed by PST Repair may carry manufacturer warranties, which vary by part type and supplier. We will provide information about applicable part warranties upon request.

Labour is not refundable once work has been completed and authorized by the customer, except in cases where work did not meet the agreed scope or was performed in error.

4. Diagnostic Fees

Diagnostic fees are charged for the time and expertise involved in identifying a fault. If a customer authorizes a repair based on the diagnosis, the diagnostic fee may be applied toward the total service cost in whole or in part — ask us at the time of authorization. Diagnostic fees are not refundable where work was correctly performed regardless of whether the customer proceeds with a repair.

5. Pre-Authorization Requirement

No work beyond an agreed estimate will be performed without customer authorization. If additional issues are discovered during a service, we will contact you to explain what was found and request approval before proceeding. This means you will not be charged for work you did not authorize.

6. Customer Concerns

If you have a concern about a service, contact us as soon as possible:

• Phone: +1 780-482-9669
• Email: [email protected]
• In person: 136a Ave NW, Edmonton, AB T5A 4B4

We address concerns directly and without unnecessary friction. Our goal is to resolve issues fairly and to maintain your confidence in our shop.

7. Limitations

This policy does not cover:

• Issues arising from subsequent damage by a third party
• Natural wear and degradation of parts after service
• Damage resulting from deferred maintenance unrelated to the service performed
• Dissatisfaction with outcomes that were clearly explained as uncertain at the time of diagnosis